![]() ![]() Tower Hill Insurance employees were able to safely and quickly develop their skills using immersive technology from the comfort of their homes. The Talespin LiveOps team supported Tower Hill Insurance’s learning and development team to deploy VR training to remote learners, ensuring they had access to learning content. The content distributed to the cohort of learners covered key insurance-specific hard skill learning modules, and leadership training experiences focused on soft skills. To prepare employees for these customer interactions, Talespin’s off-the-shelf content library provided an easy-to-adopt solution to quickly and efficiently deliver training to Tower Hill Insurance employees across the country. Just like doctors and nurses need a balance of procedural skills to deliver patient care, and soft skills to provide bedside manner, insurance professionals require a multifaceted skill set in order to be effective.įor example, a core understanding of insurance claims procedures is vital to guiding customers through the claims process effectively, while soft skills like active listening, building rapport and problem solving are essential to ensure customers feel supported and well informed during their interactions with insurance professionals. Insurance Training Powered by Immersive Learning Contentīoth hard skills and soft skills are a necessity for insurance professionals to succeed in their job roles. In search of innovative solutions for upskilling and reskilling their team members, Tower Hill Insurance adopted immersive learning to transform its learning and development practices. The impact of the Covid-19 pandemic, remote work trends, and the logistical costs of classroom learning have made this training methodology challenging. Historically, in-person training has been at the core of Tower Hill Insurance’s learning and development initiatives. With these challenges and goals in mind, Tower Hill Insurance, a premier residential property insurance organization, has taken a vested interest in developing new and tenured employees. Reimagining Workforce Transformation at Tower Hill Insurance ![]() When workforce innovation is an organizational priority, the impacts are felt by customers, employees, the organization, and beyond. To offer customers the best possible service and support, insurance companies need to ensure their workforce has the skills and confidence to deliver positive customer experiences. These trends are causing a shift in the way insurance employees work, and the skills they need to do their jobs. Exceptional customer experience and trust are the foundation of the industry, and many of these customer interactions are becoming automated, or augmented by technology. With a shortage of insurance professionals, there is a focus to attract, retain, upskill and reskill new and tenured employees. We are there when you need us, and we think that is the measure of the right relationship.The insurance sector is currently facing critical challenges in their workforce. In concert with FEMA and their Moonshot goals, Wright aims to lessen the flood insurance protection gap, help owners to recover from flood loss and build stronger, more resilient communities.īut more important than providing policies, at Wright we take pride in offering more support, greater expertise, and our ongoing commitment to partner agents and policyholders, especially at the time of flood loss. Through Wright National Flood Insurance Services, we have conceived and are building The Flood Insurance Marketplace™ for agents and consumers to easily find private flood insurance solutions with higher policy limits and customized coverage options. In partnership with FEMA Wright Flood provides federal flood policies to protect homes, businesses, and their contents from flood disasters and has grown into the largest flood insurance company across the country. ![]() As we have for almost 40 years, Wright provides flood insurance with leading industry expertise and extraordinary claims response, earning an A (Excellent) rating from A.M. ![]()
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